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Difficult Customers? How to Deal with Them

Part of the customer service is dealing with difficult customers, and before they ruin your day at work, you should handle them specially and carefully. You cannot turn difficult customers away. You have to take them in and handle them as they come. Here’s a look at the types of difficult customers and the best way to handle them;

  1. The Complainer

This customer is the type that is never satisfied, no matter what you do for them. Even if you meet their expectations, they will always have one reservation or the other about how quickly you handled their complaint. The first step to deal with customers like this is to understand that they are never going to stop complaining. There’s a time to draw the line but do so in a firm and polite manner.

  • The Bully

This is the type of customer who raises their voice in a bid to make everyone scared of them. Excellent customer service in Sweden means focusing on the negative behavior and making the bully see reasons not to use it at that point in time. Approach the customer with a positive attitude and communicate with them.

  • The Nag

The Nag always has a reason to send an email or ask questions or check in to know the status of their complaint. They are, however, aware that the issue may take time to be resolved, but they keep checking anyway. To deal with this kind of customer, write to them regularly even before they do. If it makes things easier, schedule follow-up messages and status reports.

  • The Know-It-All

This customer already knows the answer to all the questions they want to ask, and any contrary opinion you may have will be perceived as arguing. For customers like this, just listen and avoid any arguments with them. If they sound confident about a point that might ruin things further, point it out calmly, but if they are not making any serious points, just let them go on. Work hard at resolving their complaint as soon as possible so they can get the best customer service regardless of their difficult personality.

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Difficult Customers? How to Deal with Them